Return Policy

Requesting a Return Authorization Number (RA#)
You must e-mail us at info@buyplumbingdirect.com to obtain an RA# (Return Authorization Number) prior to returning your shipment. Please be sure to write this number on the outside of the box that you send back to us. Returns without an RA# will be refused.

There is a 25% restocking fee on merchandise returned/exchanged for any reason other than a product defect or damage.

Please inspect your package immediately upon receipt for shipping damages. You must notify us within three (3) days of receipt of a damaged shipment. We are not responsible for shipping damages reported after this period.

You must e-mail us at info@buyplumbingdirect.com to obtain an RA# (Return Authorization Number) prior to returning your shipment. Please be sure to write this number on the outside of the box that you send back to us. Returns without an RA# will be refused.

Returns/Exchanges will not be accepted after 30 days from when you receive your shipment. Items must be returned in their original packaging as shipped by BuyPlumbingDirect.com.

Any item returned in packaging other than the original packaging will be refused.

If you have any further questions regarding our return policies, please contact us.